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No heating & the landlord hasn’t fixed it – what should you do?

Sometimes renting can come with its own set of challenges and sometimes those challenges are organising maintenance and repairs to your rental. Whilst some repairs are less urgent such as an internal door isn’t closing properly, some are more urgent such as a broken boiler in the middle of winter! But what to do when your landlord is giving you the cold shoulder?

First thing first, if you are renting a property, it is your landlord’s responsibility to prove heating and hot water. If the heating or boiler stops working through no fault of your own, your landlord will need to come up with a solution. We thought we should state that loud and clear in the event that your landlord is saying it’s not their problem. 

Does my landlord have to fix my heating?

Under the Landlord and Tenant Act (1985), the landlord has responsibility for any heating repairs and replacements set out in the act. Under no circumstances can this be set aside by any other document including a tenant agreement.

The law states that landlords must provide you with water, gas, electricity and adequate sanitation facilities (toilets). There is a minimum heating standard for each room,  bedrooms need to be at least 18 degrees celsius and living rooms need to be celsius 21 degrees when the temperature is less than -1 degrees outside.

This means that there needs to be a facility such as radiators and electric heating that are adequate enough to bring the room to the standard temperature. As a tenant, if you wish to have the room at a lower temperature, that is up to you. 

Broken Boiler

What to do if the heating in my rental has broken?

The first thing you need to do is report the problem whether that be to the letting agency or directly to the landlord, you should do this in the usual way that you repair maintenance. 

It can also be useful to send any photos or videos of the problem and you should keep evidence of your commutations. 

My landlord hasn’t responded or taken any action

If the landlord or letting agency hasn’t replied to you after a few days or taken any actions to resolve the repair problem, it is best to get in contact with them by email about your problem. In your email you should state:

  • That they have a responsibility to make the repairs
  • Set out times of when you are available for the repairs to be carried out
  • Tell them about what action you would like them to take and the standard of repair that would be acceptable to you
  • Provide them with a reasonable deadline for them to respond.

As a last resort – contact your council

If your landlord refuses to make the repairs or does not respond to you after several attempts, you should report them to your local council. Each local council has a private renting team. When you get in touch with them, you should provide them with the evidence that you have been collecting such as email and photos.

The environmental health team may then arrange an inspection of your home and have the power to order your landlord to carry out repairs. 

We understand the stress that tenants may feel when there is a broken boiler in the middle of winter or a broken toilet, that’s why at Amana Lettings we resolve repairs and maintenance problems as quickly as possible. We have even made reporting problems really easy for our tenants, all you need to do is scan a QR code that will be in your property,  let us know what the problem and we will send a team out to check out the problem and conduct any repairs.