Here at Amana, we wanted to make reporting maintenance as easy as possible for our tenants, which is why each of our properties have a QR code that tenants can scan using their smartphone and report online.

After it’s been reported our trusted maintenance team at DB Property Solutions as well as our lettings manager and our CRM. 

The maintenance team then arrange a suitable time directly with the tenant to visit the property and provide a quote for a fix, before contacting the landlord (if no pre-approval is in place) to approve the quote and repair the problem.

Tenants receive updates along the way – from an initial email once the maintenance has been reported, to constant communication from Brenda, at DB Property Solutions.

As well as this, because our maintenance team deal with these queries directly, it means we won’t charge any admin fees – saving landlords even more money when it comes to property management.